Refund Policy
A legal disclaimer
At 7th Hour Apparel, your satisfaction is important to us. We comply with the Australian Consumer Law, which provides guarantees that cannot be excluded.
Change of Mind
Please choose carefully. We do not offer refunds or exchanges for change of mind, incorrect size, or unwanted gifts. However, we may offer a store credit at our discretion.
Faulty, Damaged, or Incorrect Items
If your item is:
-
Faulty or not working as expected
-
Significantly different from the description or sample
-
Incorrectly supplied
-
Damaged in transit
…you are entitled to a replacement, repair, or refund. Please contact us within [X] days of receiving the item, with your order number and a clear description (and photos, if possible).
How to Request a Refund or Exchange
-
Email us at [your email] with your order number and issue details.
-
We may ask for photos or for you to return the product.
-
We’ll assess your claim and respond within [usually 2–5 business days].
-
If approved, refunds will be processed to your original payment method.
Return Conditions
-
Items must be returned in original packaging, where possible.
-
Proof of purchase is required for all returns.
-
Return shipping for non-faulty items is at the customer’s expense (if accepted).
Warranty
Some items may come with a manufacturer’s warranty. If applicable, please refer to product-specific warranty terms.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.